Qualifications:
Excellent verbal and written communication in English
Active listening and empathy
Problem-solving and conflict resolution
Typing speed of at least 35–45 WPM
Familiarity with CRM systems and office tools (e.g., MS Office, Google Workspace)
Personal Traits:
Customer-focused attitude
Patience and resilience under pressure
Willingness to work on shifting schedules, weekends, or holidays
Team player with a positive attitude
Requirements
High school diploma or equivalent (required)
College level or degree in any field (preferred but not mandatory)
Experience:
With BPO experience
Experience in customer service, sales or hospitality is an advantage
Key Responsibilities:
Sales Calling & Prospecting:
Make outbound calls to prospective customers using leads provided by the company.
Promote telecom products (mobile plans, internet bundles, cable services, etc.).
Convert leads into sales by understanding customer needs and presenting appropriate offers.
Customer Engagement:
Explain product benefits, features, and pricing clearly and confidently.
Handle objections and negotiate effectively to close deals.
Follow up with interested or partially converted leads.
Documentation & Reporting:
Accurately record customer information and sales outcomes in the CRM.
Submit daily/weekly sales reports and call metrics to supervisors.
Performance & Targets:
Consistently meet or exceed KPIs: sales quota, call volume, conversion rate, etc.
Attend coaching sessions, product updates, and refresher training.
Compliance & Ethics:
Comply with company sales protocols, data privacy policies, and telecom regulations.
Ensure ethical selling practices and maintain professionalism at all times.